Privacy Policy

Guaranteed Rent Hub is committed to protecting your privacy and ensuring your personal information is handled securely, lawfully, and transparently. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection laws.

By using our website or submitting your information to us, you accept the practices described in this policy.

1. Who We Are

Guaranteed Rent Hub is operated by:

North West Deals Limited

Company number: 11805506

Registered address:

110a The Beehive Offices

53 Derby Street

Manchester

M8 8HW

United Kingdom

Email: [email protected]

Phone: 07811 131033

North West Deals Limited is the Data Controller for the personal data we collect.

2. What This Policy Covers

This Privacy Policy applies to your use of:

Our website: www.guaranteedrenthub.co.uk

Forms and submissions made through the site

Direct enquiries via email, phone, or social media

Interactions with our advertising and marketing platforms

It does not apply to third-party websites we may link to. We recommend checking their privacy policies separately.

3. What Personal Data We Collect

We may collect and process the following information:

Information you provide

Full name

Email address

Phone number

Property address and details

Postcode

Rental expectations

Availability dates

Compliance documents (EPC, Gas Safety, EICR, etc.)

Notes or messages you submit

Information collected automatically

IP address

Device and browser data

Pages viewed

Time spent on our site

Cookie information

Pixel tracking (Meta Pixel, Google Analytics)

Information from third parties

Facebook/Instagram (when you engage with our ads or submit a Facebook Lead Form)

Google Analytics

Referral partners

4. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request deletion (“right to be forgotten”)

Restrict or object to processing

Withdraw consent at any time

Receive a copy of your data in a portable format

Not be subject to automated decision-making

To exercise these rights, email us at [email protected]

5. How We Use Your Personal Data

We use your data to:

Review your property submission

Match your property with supported living or social housing providers

Contact you regarding suitability, questions, or next steps

Manage your enquiry within our CRM system

Improve website performance and user experience

Create lookalike or retargeting audiences (where consented)

Comply with legal requirements

Our legal bases for processing include:

Legitimate interest — running our business, responding to enquiries, reviewing properties

Consent — when you opt in to marketing or submit a form

Contractual necessity — providing lease placement services

Legal obligation — record-keeping or regulatory situations

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary to:

Provide our services

Manage your relationship with us

Meet legal and regulatory obligations

Typically, contact and property submission data is held for as long as you remain active with us, and for up to 28 days after a deletion request.

7. How We Protect Your Data

We take reasonable and appropriate steps to protect your information, including:

Secure servers and encrypted connections (SSL)

Access restrictions and authentication controls

Regular platform updates

Monitoring for potential vulnerabilities

Internal procedures for handling data breaches

While we follow best practices, no online system can guarantee 100% security.

8. Sharing Your Personal Data

We do not sell or trade your personal information.

We may share your data with:

Supported living / social housing providers (to process your submission)

Service providers such as CRM platforms (e.g., GoHighLevel)

Email service providers

Advertising platforms (Meta, Google) for analytics or retargeting

Legal or regulatory authorities where required

Professional advisors (legal, accounting)

We only share what is necessary to deliver our services.

9. Cookies & Tracking Technologies

Our website uses cookies, Meta Pixel, and Google Analytics to:

Understand how visitors use our site

Improve performance and user experience

Track conversions from advertising

Deliver relevant marketing and retargeting

You can manage or disable cookies via your browser settings.

10. Accessing Your Information

You may request a copy of the personal data we hold about you.

To make a “subject access request,” contact:

[email protected]

We will respond within one month, unless the request is unusually complex.

11. Withholding Information

You can browse our website without providing personal data.

You may also disable cookies at any time, although some site features may not function fully.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page and will take effect immediately.

We recommend checking this page regularly.

13. Contact Us

If you have questions about this Privacy Policy, your data, or your rights, please contact:

North West Deals Limited

110a The Beehive Offices

53 Derby Street

Manchester

M8 8HW

Email: [email protected]

Phone: 07811 131033